If you're having an issue with an item you've already bought, take a look at our articles below:
Whether you've bought an item straight away or you're bidding on a listing, you can keep track of all your buying activity in your purchase history - opens in new window or tab.
On this page you'll find links to all of our most important buying articles.
How to buy
Find out how automatic bidding works, what reserve prices mean, how to win auctions, and more.
If you’ve bought an item as a guest, find out how you can track your item, return it if there’s a problem, and how to register for an eBay account.
On some listings, sellers accept offers. This article will guide you through how to make an offer and how to respond if the seller sends you a counter-offer.
Once you've found the item you'd like to buy, simply go to checkout to complete your purchase.
Shopping tools
Learn how to add items to your basket so you can continue shopping and complete your purchase later.
Keep track of all the items you've bought on eBay, leave feedback, and more, with your Purchase history.
If you've got your eye on something but you're not quite ready to commit, you can add it to your watch list while you make up your mind.
If you frequently search for the same types of items on eBay, you can save time by creating saved searches.
After you've bought an item
You can pay for items in different ways on eBay. This article will help you find the one that works for you and the seller.
If you've bought an item and you've made a mistake, we can walk you through the process of cancelling your order.
Returns, items not received, and refunds for buyers
Find out how to get a replacement or your money back if your item hasn’t arrived, is damaged, doesn’t match the description, or you simply changed your mind.
Get in touch with your seller if you've had an issue with an order or you have a question about an item you’d like to buy.
Read our Product safety page for tips when purchasing E-bikes and scooters, button batteries, baby products, smoke detectors, and chargers.