3 min article

Fee credits

If there was an issue with an order that you resolved, you may qualify for a credit for some or all of the fees you paid.

You may be eligible for fee credits when the buyer receives a refund. For eligible partial refunds, fee credits are proportional to the refund that the buyer receives (see examples below).

There are some situations when a buyer is refunded but you won't be eligible for fee credits. See the section below for more information.

You may also be eligible for insertion fee credits or credits for removed listings in certain circumstances, for example if a sale falls through or if there was unauthorised activity on your account. See below for more details.

Credits for refunds and cancelled orders

Fee credits for cancelled orders (eligible fees are credited in full)
Situation	Final value fee credits	Other fee credits
You cancel the order for a reason outside your control: The buyer asked you to cancel their order There was an issue with the buyer's delivery address	Final value fee variable percentage amount 30p per order fixed amount	Regulatory operating fee Promoted Listings Standard fee (if applicable) Additional final value fees for not meeting performance expectations (if applicable) International fee (if applicable)
You cancel the order for a reason within your control: The item is out of stock or damaged	Final value fee variable percentage amount 30p per order fixed amount is not credited

Fee credits for refunds (eligible fee credits are proportional to the refunded amount)
Situation	Final value fee credits	Other fee credits
You fully refund the order (including original postage) when the buyer requests a return for any of the following reasons: Ordered by mistake Don't like it Changed my mind Doesn't fit Found a better price You use the Send refund flow on eBay to fully refund the order (including original postage)	Final value fee variable percentage amount 30p per order fixed amount	Regulatory operating fee Promoted Listings Standard fee (if applicable) Additional final value fees for not meeting performance expectations (if applicable) International fee (if applicable)
You fully refund the buyer when they request a return for any of the following reasons: Arrived damaged Missing parts or pieces Item is defective Received wrong item Doesn't match description or photos Doesn't fit my vehicle You refund the buyer when they report an item not received You voluntarily initiate a partial refund on eBay, without requiring that the buyer returns the item You accept a payment dispute and the buyer is refunded	Final value fee variable percentage amount 30p per order fixed amount is not credited

Note: For transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.

Fee credits for partial refunds

If you are able to issue a partial refund to the buyer, your eligible fee credits will be proportional to the amount that the buyer is refunded. For example, if the buyer receives a 20% refund of the total amount of the sale, then you'll be credited 20% of the eligible fees that you were charged. See the detailed examples below.

Fee credit calculations for partial refunds

Private seller example

Business seller example

Refunds that don't qualify for seller fee credits

We don't issue fee credits in any of the following situations:

You refunded the buyer outside of eBay (using PayPal to send money, for instance)
eBay stepped in to help with a return or item not received request, and the case was closed with a full or partial refund to the buyer
You deduct a portion from the buyer's refund because they returned the item used or damaged (only applies to eligible sellers )

How you'll receive your fee credit

If you qualify for a fee credit, the credit will typically be added to your Available funds and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. If the full fee was originally charged to a credit or debit card, then the fee may be refunded back to the same method used to pay the fee.

You can see fee credit details on your financial statement.

Insertion fee credits

If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We'll automatically credit your account for the insertion fee associated with the relisting, if your listing meets all of the following conditions:

Your item sells after you've relisted it
Both your original listing and relisting are in the same format (auction-style or fixed price). Listings using the classified ads format don't qualify for insertion fee credits
You relist your item using our tool instead of copying and pasting your original listing into a new listing
You relist within 90 days of the original listing ended
It's the first manual relisting of your item
Your starting price isn't higher than the price in the original listing
You haven't added a reserve price to the relisting

Credits for removed listings

If we have to remove one of your listings, you may receive fee credits depending on the reason for the listing removal.

If the listing was removed because an unauthorised person used your account, we'll automatically credit any listing fees and final value fees that you paid.

If we removed your listing because it violated one of our policies, we'll credit fees on a case-by-case basis, based on the circumstances. We will take any previous policy violations into account.

What you need to know

If there's an issue with an order and you voluntarily refund the buyer, you'll receive a credit for some or all of your fees.

Was this article helpful?

Buyer refund details
Seller refund to buyer	£5.00
Total refund amount to buyer:	£5.00

Buyer refund details
Seller refund to buyer	£15.00
Total refund amount to buyer:	£15.00