Signing in to your account

You’ll need to sign in to your account to access My eBay - opens in new window or tab, where you can keep track of all your buying and selling activities, view items you’ve saved to your watch list, and find your favorite sellers and searches. You’ll also need to be signed in to exchange messages with other eBay members.

You can sign in using your email or username, or with Facebook, Google, or Apple, if you’ve linked your accounts.

Signing in with your email or username

1. Go to our Sign in - opens in new window or tab page.
2. Enter your email address or username.
3. Select Continue.
4. Enter your password.
5. Select Sign in.

Signing in with Passkeys

Passkeys let you sign into your eBay account using a fingerprint, pattern, or PIN. This means you don’t need to enter your password, and it will help protect your eBay account against unauthorised access. You can set up passkeys from the prompt when you sign into your eBay account, or from the Sign in and Security settings in your eBay account.

1. Go to My Account.
2. Select Sign in and security.
3. Passkeys should be the first option. If not, go to the Passkeys option.
4. Select Turn on on the right-hand side.
5. You’ll be prompted to sign in using your current method.
6. When you see the Sign in faster with passkeys screen, select Add a passkey.
7. You’ll be prompted to add a passkey. On iOS, you can select Continue with Touch ID or Other options.

You’ll see a confirmation message saying you added a passkey.

Signing in with Google

1. Go to our Sign in - opens in new window or tab page.
2. Select Continue with Google.
3. Enter the phone number or email address associated with your Google account and select Continue.
4. Enter your password and select Continue.

Signing in with Facebook

1. Go to our Sign in - opens in new window or tab page.
2. Select Continue with Facebook.
3. Enter the phone number or email address associated with your Facebook account and your password.
4. Select Log In.

Signing in with Apple

1. Go to our Sign in - opens in new window or tab page.
2. Select Continue with Apple.
3. Enter your Apple ID and then select the arrow.
4. Enter the password for your Apple account and then select the arrow.
5. Select Allow in the pop-up.
6. Enter the 6-digit Apple Verification code sent to your Apple device.
7. Select Trust this browser.
8. Select Continue.

If you can’t sign in to your eBay account

If you experience any problems signing in, here are a few things to check:

• Make sure Caps Lock isn’t on
• Look for spelling errors
• If you recently changed your username or password, your browser might remember your old information. Try manually entering your new username and password

If you’re still having problems logging in, you can reset your password - opens in new window or tab.

Tip
If you can’t sign in and believe your account may have been compromised, our article on getting help with a hacked account will guide you through your next steps.

How to sign out

To log out, select your name in the top left-hand corner of most eBay pages, then select Sign out. We recommend you log out of your account whenever you’ve finished using eBay, especially if you’re using a public or shared device.