- If you need to update your bank account details, read our article on updating your bank account details for payouts
- Are you a buyer looking to contact a seller? See our article on contacting a seller
- Are you a seller needing to contact a buyer? Read our article on contacting a buyer
If you need to change any of your details, such as your name, date of birth, phone number, postal address, or email address, you can do it in My eBay - opens in new window or tab. Here’s how:
- Go to the Account - opens in new window or tab section of My eBay.
- Select Personal information.
- Find the section you need to update, and select Edit.
- Enter your new details.
- Depending on what you’re updating, you’ll be prompted to Save, Submit, or Confirm.
In the Public business info section you can change your public business phone number to a landline number. After saving your phone type as a landline, select verify to receive a call providing you a security code to verify your landline number. This same process can be followed for verifying a landline number that’s already been added.
Update personal information - opens in new window or tabTip
If you’re a seller changing the name on your eBay account, keep in mind the new name needs to be the same as the name on your registered bank account so you can receive payouts.